This fact underscores the need of travel insurance. Send a message to our team through our Support Form and we would be able to complete your cancellation. In the case that rescheduling is not an option, feel free to contact your insurance company, as well.

Eligibility of refund depends upon Terms and Conditions of a supplier and our policies. You should reach us through our Support Form so that we can help you further.

Weather anywhere can vary and be unpredictable, but our tour operators will endeavour to continue a tour provided conditions are safe and enjoyable. Confirming the booking again is also beneficial so that you may need to check the forecast with the provider in order to prepare accordingly.

In case you feel you may miss your tour because you only wake up late or even due to traffic jam, you can call or better contact us using the phone number given to you. In case you know that you need to reschedule or change something, please get in touch with our team through the Support Form/email/number. Read our ‘Terms and Conditions’ cover for possible refunds and further rebooking.

Contact us to assist with an existing booking. In case your case is urgent, call again immediately, so your request may be addressed on an urgent basis.

There are various tours that can attract additional costs and this depends on the service provider. Other expenses are; EMC Tax, stinger suit hire, luggage storage, sleeping bag or linen hire, national park fees, meals, insurance, accommodations, equipment hire, fuel surcharge, and holidays. Any additional costs that we foresee are likely to be notified to you. The reissue of tickets or vouchers will generally attract a nominal administration fee and transfer of operations to other tours may also be at an administrative fee of the discretion of the provider.

Additional fees are dependent on the respective service provider and whether the tour is local or an international. Where possible, we will keep you up to date with any extra costs.

In most cases, such tickets are dated 12 months starting the date upon which they are purchased with some possibly tolerating change in prices, provided the specifications of your tour voucher are to be found therein.

We advise reservations 21 days prior intending to get your trips during your desired dates. Space tends to be quickly filled during peak seasons on holidays like Christmas and New Year and therefore it is recommended that booking be done earlier.

Yes, reservations must be reconfirmed at least 48 hrs before the tour by calling the provider directly with reference to the voucher information e-mailed.

Practically all vouchers stipulate whether or not the trip is the BYO. To be sure, enquire with us when reconfirming your travel 48 hours before travel.

Absolutely! We have easy payment quotes without interest or charges as there are various needs of travelers.

Any installment forms should be paid up minimum four weeks prior to the commencement of your tour.

Certain tours needed to be made near the date of departure as they may need full charges towards the confirmation of the reservation but those booked in advance can be confirmed with a nominal booking fee.

Yes, you can add on other guests to your existing booking, on availability. Reach out to us with help.

When you book early, you have greater chance of getting the best deal. Advanced booking also makes it available.

We can offer something which is applicable to everybody. Most of the day tours will suit the family and adventurous-lover. Our agents are thrilled to assist you to the perfect tour, you just need to contact them.

Certainly! Let us know the starting and ending point you would like it to be and the itinerary would be made accordingly.

We also have partnership with big rental businesses across the globe which will lease out to people of age 18 and above. In case you are not of legal age (21), mention it to us, and we shall get appropriate rental solution.

Rental price usually does not include fuel costs. A majority of cars come with a full tank and it is your responsibility to make sure they have one when you are through with them.

Whitsundays do not tend to allow suitcases on the ship, but overnight bags are normally acceptable. Particular luggage allowances can be checked on the booking confirmation.

Cloth tote bags are more commonly used by operators than zipped suit cases as it eliminates the scratch to the paintwork of the vessels. When rebooking, just verify with your provider.

There are numerous hotels and hostels where one can leave his or her luggage. Your tour provider might also make arrangements on where you could keep your things. You had better check this upon reconfirming your reservation.